ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management

Every since it's first version came out 20 years ago, the concept of ITIL IT Service Management is now widely accepted, not only within the IT arena, but also, ever-increasingly, within the business world. In The ITIL V3 Implementation Quick Guide, author Ivanka Menken outlines techniques anyone can use to achieve IT Service Management goals in an easier and more affordable way, improve relationships, enhance output, and become more accomplished in the work force. Starting with a discussion on what ITIL V3 and IT Service Management is and how it impacts our (IT) organizations, Menken then provides readers with instructions for determining their own ITIL readiness. She also provides a variety of ways with which readers can increase their ITIL awareness and put it to use in their environment and professional lives. Based on research with more than 20,000 people, The ITIL V3 Implementation Quick Guide is exactly that, a quick and easy-to-read resource that empowers readers to master their ITIL and more effectively incorporate it into all aspects of their work lives.