Books by Ivanka Menken
ITIL Foundation - Study Guide
ITIL Foundation - Study Guide and ELearning
Itil Foundation Complete Certification Kit
The business process management guide
Transform and Grow Your Help Desk into a Service Desk within Service Operation
Itil v3 factsheet benchmark guide
ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management
Knowledge management and itil v3
Organizational behavior and leadership management essentials
Support Center Complete Handbo
Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service Desk
The business relationship management handbook
Cloud Computing Foundation Com
Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course
Configuration management best practice handbook
ITIL practitioner agree and define (IPAD) all-in-one SLA exam guide and certification work book
Outsourcing best practices
Release and deployment of production-ready software
SaaS - the Complete Cornerston
SaaS - the Complete Cornerstone Guide to Software as a Service Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing SaaS Solutions