The Nordstrom way
1 hr read
Rate this book:
About This Book
"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example?".
"In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: valuing the nobility of good service; finding and bonding with customers; serving and keeping those customers; giving frontline people the freedom to make decisions.".
"Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction."--BOOK JACKET.
"In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: valuing the nobility of good service; finding and bonding with customers; serving and keeping those customers; giving frontline people the freedom to make decisions.".
"Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction."--BOOK JACKET.
Buy This Book
As an Amazon Associate and Bookshop.org affiliate, BookOrb earns from qualifying purchases.
Write a Review
Sign in to write a review.
More by Robert Donald Spector
Backgrounds to restoration and eighteenth-century English literature
English Literary Periodicals a
English Literary Periodicals and the Climate of Opinion During the Seven Year's War
English literary periodicals and the climate of opinion during the Seven Years' War
English literary periodicals a
English literary periodicals and the climate of opinion during the Seven Years' War (Studies in English literature)
English literary periodicals a
English literary periodicals and the climate of opinion, 1756-1763
Love poems & others