The joy of conflict resolution: transforming victims, villains and heroes in the workplace and at home

"Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--BOOK JACKET.