Poor-quality cost

Eliminating the concept of optimum operating quality-cost point, this unique new work delineates the principles of continuous improvement throughout a product's life cycle and ties these directly to quality-cost theory. To date, only the cost to the manufacturers has been considered in quality-cost systems. Poor-Quality Con also shows how to gauge both customer-incurred and white-collar poor-quality cost, providing a complete picture of the financial impact of poor quality. This outstanding source explains poor-quality concepts and gives a simple, step-by-step guideline for the implementation of a poor-quality-cost system ... removes test and inspection equipment from the appraisal category and treats these as a separate element ... presents proven measures to develop and implement a poor-quality-cost reporting system ... and provides many examples of how poor-quality cost has been used by management to increase profits. In addition, the book includes analyzed data collected from a vast number of corporations and disciplines that for the first time documents the level of poor-quality cost obtained in these industries ... and offers a highly useful list of poor-quality elements compiled to date. Detailing explicit procedures, Poor-Quality Cost will be an invaluable resource for quality control and reliability engineers and project managers; industrial, manufacturing, electrical and electronics, mechanical, and automotive engineers; manufacturing and financial managers; undergraduate and graduate students in quality and/or industrial and manufacturing engineering; and participants in professional seminars and courses. Book jacket.