Designing and writing online documentation

This guide shows how to design documents for rapid retrieval and display of stored information. Uses a step-by-step, hands-on approach, covering all the major design decisions involved in creating effective online documentation systems. Draws on actual experience backed by academic research to set forth design principles underlying effective human-computer interaction. Includes hundreds of examples showing how to design and create messages, menus, help files, computer tutorials, bibliographic databases, and hypertext.