The right measures

"Measurements are the building blocks that determine and drive the final output of every organization. Providing examples of what top companies value, this book describes how these values are measures and how these measures impact the behavior of employees. The text focuses on how measurement systems can either direct or hinder any change initiative. Illustrating how to make measurement a focus in your organization, the author examines what different companies measure and how these measures reflect organizational values. Real-world examples demonstrate how measures can impact organizational goals and objectives"--