Creating a culture of welcome in the local church

"Juggling with books, not knowing when to sit or stand, being glared at for sitting in the wrong seat, for many people, their first visit to a church service is about as enjoyable as a trip to the dentist. But why do churches become so unfriendly, and how can we create a culture of welcome? This practical study looks at the reality of people's experience, the roots of the problem, and offers workable strategies for bringing about a change in culture."--Back cover