Dear trainer-

"Using the innovative style of correspondence between two highly experienced trainers, this book offers a unique perspective on how to deal with difficult training situations. The main part of this inspiring book consists of e-mails written from one trainer to another - not mentor to mentee or trainer to trainer, but colleague to colleague, friend to friend. Each frank communication poses questions and offers practical solutions that are firmly grounded in everyday situations that trainers will recognize and can learn from. Complete with action checklists and a problem-solving matrix of solutions, the book offers insights, practical suggestions, new ideas and advice, whether you are concerned about: dealing with disruptive participants; persuading a manager who will not let staff attend courses; presenting training needs analysis to the board; maintaining your creativity; or using action planning."--BOOK JACKET.