Managing

Mintzberg shows that in the real world managers cannot be the reflective, systematic planners idealized in most management books--realities like the unrelenting pace, the frequent interruptions, and the dizzying variety of activity make that impossible. Recognizing this, he outlines a new model of management: not a list of tasks but a dynamic process in which managers accomplish their purpose working through information, through people, and, more rarely, through direct action. --from publisher description