Simplified customer-oriented information technology for railways in developing countries

The TRC is one of the two rail networks in Tanzania that also serves Burundi, Rwanda, the eastern Democratic Republic of Congo and Uganda. Since 1992, TRC has been introducing IT for improving operations and services to customers. The software system that has been implemented is part of UNCTAD's Advance Cargo Information System (ACIS). The report describes the RailTracker subsystem, the various reports and information available to managers and the operational improvements achieved.--Publisher's description.