Hospitality and food best and worst

A practical guide, (part text-book, part critical exploration) to the best and worst in food, beverage service, and hospitality business. Authoritative, informative and so much fun. In-depth analyses of the success in hospitality, leadership, the making of the perfect general manager, and the tyrant bosses. Academic in nature, but full of anecdotes, the bizarre and the humor of the world of hospitality.