World class quality

"World Class Quality, Second Edition, is a best-selling "tool" that can solve chronic problems, and has for hundreds of companies. Using Dorian Shainin's approach to DOE, quality experts Keki and Adi Bhote have experienced outstanding success at organizations around the world. The approach described in World Class Quality is a simple, flexible, powerful, and nonmathematical way to get at the root of quality challenges."--Jacket.