Belgium

Belgian citizens prefer a single public sector entity and the provision of integrated e-government services customized to their needs rather than a complex division of governmental responsibilities. Belgium already has internationally recognized examples, including the transformation of the social sector administration through e-governance tools, and the link of e-government services to administrative-burden reduction. Future transformation will be enabled by the common electronic identity card (eID) that has been adopted by all governments. This report shows that the development and provision of the next generation of user-focused services will require the maximization of synergies between the federal, regional and community governments and local authorities in Belgium.--Publisher's description.