PLEASE DON'T JUST DO WHAT I TELL YOU, DO WHAT NEEDS TO BE DONE

Bob Nelson maps out a specific and easy-to-follow strategy for fulfilling what he calls "the Ultimate Expectation" at every workplace: that people will use their best judgment to figure out what needs to be done and then do it without having to be told. Brief, to the point, and inspiring, Nelson's advice can be applied to any situation, from the mailroom to the boardroom and is illustrated with anecdotes from everyday life.