Policies for public service transformation

The success of political and social transformation in South Africa depends on many factors. One of these is a legitimate, responsive and development-oriented public service which has the capacity to implement the new government's reconstruction and development policies effectively and efficiently. Established in 1910 in a colonial, pre-apartheid context, the public service must now be transformed into a relevant and appropriate instrument for implementing new, post-apartheid policies.

This book is the result of a research project undertaken to establish guidelines for this process. It is aimed at practitioners as well as researchers, students and interested members of the public. The book identifies the normative, structural and functional objectives of change, with various experts assessing some of the most important strategies to facilitate the creation of a new public service.