A performance audit of the Utah Insurance Department

The Utah Insurance Department (UID) administers and enforces licensing laws for over 103,000 licensees. The primary focus of this audit is the Market Conduct Division, which serves as the administrative enforcement arm of the department. Eight market conduct examiners (investigators) ensure compliance with insurance laws by investigating alleged violations and auditing agent and agency financials. In order to ascertain agent perceptions of UID and the Market Conduct Division, we developed and distributed two surveys. The first was designed to obtain feedback on UID generally and the second was designed to obtain feedback about market conduct investigations and administrative enforcement.