Working with problem faculty

"Research shows that department chairs name "difficult people" or "problem faculty" as the most pressing issue they face. Rather than looking at the issue systemically as some of our other books have done, Kent Crookston provides a practical, focused, on-the-ground approach to help chairs learn to deal with challenging colleagues. Based both on the literature and on his own research and experience, the author provides seven steps for successfully dealing with any kind of a challenging colleague"--