Breakthrough Customer Service

"Best practices organizations don't excel in only one area; no single thing distinguishes them. It's the combination of practices - enabled by technology, with a pinch of organizational culture thrown in - that together create their uniqueness, and their leading position. If you want to grow and improve your business, learn from the best practices of others. With some minor adaptation, they will work within your organization's culture, to create breakthrough customer service."--Jacket.