Maximizing efficiency in NYC government

As the first stage of a comprehensive initiative to turn ideas into efficiencies and save money in creative and previously unexamined ways, this report presents a concrete plan to save taxpayers $500 million over the next four years. Key areas are: real estate management, payments and revenue collection, fleet operations, human resources management, and information technology. Five common themes across these key areas: operational efficiency, accountability, governance, customer service, and technology.