Human Capital in the Indian IT / BPO Industry

"Human Capital in the Indian IT / BPO Industry analyses human capital management in the Indian information technology (IT) and business process outsourcing (BPO) industry, which has created a new paradigm for organising global talent engaged in designing and delivering IT and BPO services. The authors explore the evolution of the innovative talent management strategies of knowledge workers, which has received little attention in existing literature analysis. This book provides a rich theoretical grounding of managing human resources in the context of high-technology professional services firms, focusing on the design and implementation of high performance work system designs in the context of Indian IT/BPO organizations. "--