Song Airlines

"John Selvaggio has spent 35 years rising through the ranks to become president of Delta's low-cost carrier Song. Will he be able to cope as he rolls up his sleeves and volunteers to work, once again, on the front line? This video tracks John's trials as a gate agent, flight attendant, baggage handler, and remover of lavatory waste. Exposed to the daily struggles faced by employees on the customer side of the airline industry, he develops a deeper understanding of the teamwork, dedication, and sheer talent of his staff"--Container.