Books by Ronald A. Nykiel
Fan dian yu lü you fu wu ye shi chang ying xiao
Marketing In The Hospitality Industry Ahlei
Marketing Your Business ; Guid
Marketing Your Business ; Guide to Developing a Strategic Marketing Plan
Hospitality Management Strategies
Marketing your city, U.S.A
Points of Encounter
Points of Encounter
Keep Cust Gd Time/bad
Keeping customers in good time
Keeping customers in good times and bad
You can't lose if the customer wins
Ten steps to service success
Ten steps to service success
Marketing in the hospitality industry
A multidimensional assessment
A multidimensional assessment of executive behavior and attitudinal changes