Books by Robert W. Lucas
Connect Access Card for Custom
Connect Access Card for Customer Service
Loose Leaf for Customer Servic
Loose Leaf for Customer Service
Please every customer
Brain-Based Training Tips
Brain-Based Training Tips
Energize your training
Energize your training
The Creative Training Idea Book
Training workshop essentials
Training workshop essentials
People Strategies For Trainers
Instructor's Annotated Edition Customer Service Skills & Concepts for Success 2nd Edition
How to be a great call center
How to be a great call center representative
The Big Book of Flip Charts
Job strategies for new employees
Customer Service Instructor's Manual
Effective interpersonal relationships
Training skills for supervisors