Books by Bo Edvardsson
Palgrave Handbook of Service M
Palgrave Handbook of Service Management
Business Transformation for a
Business Transformation for a Sustainable Future
Back Where We Belong Marketing
Back Where We Belong Marketing As the Organization S Core Strategy
International Research Symposi
International Research Symposium on Service Excellence in Management (QUIS)
Involving Customers in New Ser
Involving Customers in New Service Development
Quis 9 Symposium - S0ervice Ex
Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2
New service development and innovation in the new economy