Books by Barbara Pachter
The communication clinic
Power of Positive Confrontation
The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition
The essentials of business etiquette
Greet Eat Tweet
New Rules @ Work
The jerk with the cell phone
The power of positive confrontation
Prentice-Hall complete business etiquette handbook