Books by Jenny Dugmore
Introduction to the ISO/IEC 20000 Series
Keeping the service going
Management Decisions and Documentation
Achieving ISO/IEC 20000
Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000
Enabling Change
Finance for service managers
Integrated service management
Achieving BS 15000 Management Decisions
Manager's Guide to Service Management
A code of practice for IT service management
Managing end-to-end service