Books by Jo Bell Whitlatch
Competency-Based Career Planni
Competency-Based Career Planning for Reference and User Services Professionals
Guide to Reference in Genealogy and Biography
Guide to Reference in Essentia
Guide to Reference in Essential General Reference and Library Science Sources
Guide to Reference: Essential General Reference and Library Science Sources
Evaluating reference services
Library Users and Reference Services (Reference Librarian) (Reference Librarian)
Training of technical services
Training of technical services staff in the automated environment
The role of the academic reference librarian
Client/service provider percep
Client/service provider perceptions of reference service outcomes in academic libraries