Books by National Performance Review (U.S.)
Access America
Blair House papers
Blair House papers
Putting customers first '97
Putting customers first '97
U.S. State & Local Gateway
U.S. State & Local Gateway
World-class courtesy
World-class courtesy
Reaching public goals
Reinvention's next steps
Serving the American public
The best kept secrets in government
A vision and implementation st
A vision and implementation strategy for improved customer-oriented service delivery
Putting customers first '95
Putting customers first '95
Reinventing regulation of drug
Reinventing regulation of drugs and medical devices
Creating quality leadership an
Creating quality leadership and management
From Red Tape to Results Creat
From Red Tape to Results Creating a Government That Works Better
Improving customer service
Improving customer service
Improving regulatory systems
Improving regulatory systems
Mission-driven, results-oriented budgeting
National Science Foundation an
National Science Foundation and Office of Science and Technology Policy
Reinventing support services
Rethinking program design
Rethinking program design
Streamlining management contro
Streamlining management control
Strengthening the partnership
Strengthening the partnership in intergovernmental service delivery
The Department of the Interior
Creating a government that works better & costs less
Improving financial management
Reengineering through informat
Reengineering through information technology
Reinventing environmental mana
Reinventing environmental management
Reinventing federal procuremen
Reinventing federal procurement
The intelligence community
Transforming organizational st
Transforming organizational structures