Books by Colin G. Armistead
Corporate eLearning
Corporate eLearning
The Customer Support Audit
The Customer Support Audit
The Service Management Audit
The Service Management Audit
Service Management Audit
Service Management Audit
Untangling the intangibles
Untangling the intangibles
Future of Services Management (Cranfield Management Research)
Customer service and support
Inspired customer service
Resource activity mapping
Resource activity mapping
The value chain in service ope
The value chain in service operations strategy
Supply networks and the changi
Supply networks and the changing role of operations managers
Research into management in th
Research into management in the services sector
Operations management in service industries and the public sector
Operations Management in Servi
Operations Management in Service Industries Tm T/a