Books by A. Parasuraman
Spss Software
Understanding Literature Mla U
Understanding Literature Mla Update Paperback Plus Kalaidjian Understanding Andwriting About Literature
Marketing Research With Webcar
Marketing Research With Webcard And S P S S Cd-rom
Moving forward in service qual
Moving forward in service quality research
Ten lessons for improving serv
Ten lessons for improving service quality
The Nature and Determinants of
The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)
Ama Educators' Proceedings Enh
Ama Educators' Proceedings Enhancing Knowledge Development in Marketing 1990 (Ama Educator's Proceedings Enhancing Knowledge Development in Marketing)
An Empirical examination of re
An Empirical examination of relationships in an extended service quality model
Servqual
Servqual
I/M Marketing Research
I/M Marketing Research
Servqual, a multiple-item scal
Servqual, a multiple-item scale for measuring customer perceptions of service quality
A conceptual model of service
A conceptual model of service quality and its implications for future research.
A Conceptual Model of Service
A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)