Shirley Lacy

Passing Your ITIL Intermediate

Passing Your ITIL Intermediate Exams [PDF]

2010

Passing your ITIL® intermediate exams

2010

Achieving ISO/IEC 20000

2006

Enabling Change

2006

Finance for service managers

2006

Integrated service management

2006

Manager's Guide to Service Management

2004

Managing end-to-end service