Books by Rick Brinkman
Dealing with People You Can't
Dealing with People You Can't Stand, Fourth Edition
Amarás a tus clientes
Cómo tratar a los parientes (incluso si no puede soportarlos)
Dealing with relatives (--even if you can't stand them)
Dealing with people you can't stand
Pleasing Your Hard-To-Please C
Pleasing Your Hard-To-Please Customers