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Nancy J. Friedman

5 books

Books by Nancy J. Friedman

How to get your customers swearing by you, not at you
How to get your customers swearing by you, not at you
2008
Crisp: Telemarketing Tips from A to Z
Crisp: Telemarketing Tips from A to Z
2001
10 kelalim le-shimush yaʻil ba
10 kelalim le-shimush yaʻil ba-ṭelefon
1998
Customer service nightmares
Customer service nightmares
1998
Telephone Skills from A to Z
Telephone Skills from A to Z
1994