Books by William Durr
Customer Centricity through Workforce Optimization
Navigating the customer contact center in the 21st century
Building a world-class inbound
Building a world-class inbound call center
Selection Plans and Instructio
Selection Plans and Instructional Support Book 1 Teacher's Guide
Student Resource Booklet, Book
Student Resource Booklet, Book 2 (Houghton Mifflin Literary Readers, Teacher's Annotated Edition)
Workbook for Galaxies
Workbook for Galaxies