Books by Steve Baron
Service Systems, Second Editio
Service Systems, Second Edition
Service and Service Systems
Best Papers from the AMA SERVS
Best Papers from the AMA SERVSIG International Research Conference 2008
Service Recovery and Service C
Service Recovery and Service Continuity
Service Recovery and Service C
Service Recovery and Service Continuity. Journal of Services Marketing, Volume 19, Issue 5
Trails of Missouri
Macmillan dictionary of retailing