Books by Andrew Hiles
Creating a Customer-Focused He
Creating a Customer-Focused Help Desk
Creating and Maintaining Resil
Creating and Maintaining Resilient Supply Chains
E-Business Service Level Agreements
Service Level Agreements by An
Service Level Agreements by Andrew Hiles, Hon FBCI, EloSCM
Reputation Management Middle East Ed
Business Continuity Management
Business Continuity Management Framework
Enterprise Risk Assessment and Business Impact Analysis
The Complete Guide to IT Service Level Agreements
BCM Framework CD-ROM for Business Continuity Management (Business Continuity Management Series)
Help Desk Framework CD-ROM
The definitive handbook of business continuity management